Frequently Asked Questions

What is the typical timing and cost for deep cleaning?

The typical time it takes for residential cleaning is 2 hours and the cost is $200.

What is the difference between deep cleaning and standard/spot cleaning?

A deep cleaning goes beyond surface cleaning. It involves hand washing and ensuring every crevice is clean of dirt and debris.

Is Lane Cleaning Services bonded and does the company have workers compensation?

Yes, Lane Cleaning Services is bonded and has workers compensation.

What cities and regions does Lane Cleaning Services serve?

Lane Cleaning Services primarily serves clients in San Mateo County. We can provide cleaning services for residents and businesses outside of San Mateo County.

What is included in all cleaning services?

Every cleaning service includes Lane Cleaning Services 100% Satisfaction Guarantee. We will redo any cleaning job until it is clean.

What forms of payment are accepted?

We accept Visa, MasterCard or personal check

What companies use Lane Cleaning Services?

We have provided cleaning services for the following companies:

Coldwell Banker
Keller Williams
ReXmax
San Carlos Chamber of Commerce
Stanford Shopping Center
Clark Associates

When is payment due for cleaning services?

Full payment is due upon completion of all cleaning services.

Will I have the same cleaning team every time?

No.

Can I request a specific cleaning team?

Clients can request that they have the same cleaning team. Honoring this request will depend on availability of team members.

Do I have to move my furniture?

No. Lane Cleaning Services will move all furniture that is in the area of the cleaning assignment.

What if I have pets?

We can work around pets. We ask that pets are not left out or near the cleaning areas during the cleaning service.

Should I tip the cleaning team?

Tips are welcomes but not required

Do I need to be home when the cleaning is being completed?

Yes. We would like you to inspect our work before we leave your property.

Do you offer gift certificates?

Yes, gift certificates are great gifts for weddings, baby showers, and birthdays.

Do I need to provide cleaning supplies?

No, we provide our own cleaning supplies. Please let us know if you have specific products you would like us to use.

How do I prepare for the cleaning?

Here are 4 things to prepare for cleaning:

Have all unnecessary items or debris removed from the cleaning area.
Make sure all domesticated animals are not in the way of the cleaning.
Please let us know the items you don't want our cleaning team to move or clean.
Disarm alarms on the day of service

Note: Any changes to the cleaning request, please make the change within 24 hours of service

What is the worker status of your cleaners?

All of our team members are authorized to work in the United States

Frequently Asked ​Questions